Blue Cross for Pets, a UK-based animal charity, were launching their own behavioural service.
They wanted to make it as easy as possible for members of the public to be able to speak to their behaviourists either online, on the phone or in-person.
To do this, I undertook an experience mapping process, followed by some rapid & medium-fidelity prototyping to flesh out the mobile online process of triaging, finding and booking an appointment.
I haven't quite finished this case study, but it's coming soon!
Want to talk to me about it? Drop me an email at kate@kateevans.design - I'd love to talk to you.
